Decision details

Strength Based Integrated Community Library and Customer Service Functions & assets

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The purpose of this report is to seek Cabinet approval to redesign the library and customer services and functions, engaging with communities to inform future delivery.

The outcome to better integrate the services in order to offer more joined up local services for residents needing information and support.


Engagement with communities and partners will commence following a Cabinet decision.





1)    That authority be given to the overall approach to integrate the customer service and library functions.

2)    That authority be given to commence a service change process to reduce both management and frontline staffing to achieve integration and savings.

3)    That authority be given to commence engagement with community partners around the proposed community managed libraries model.

4)    That the contents of the initial Integrated Impact Assessment be noted.

Report author: Dave Thompson

Publication date: 20/02/2024

Date of decision: 20/02/2024

Decided at meeting: 20/02/2024 - Cabinet

Effective from: 28/02/2024

Accompanying Documents: