Decision details

Contract award of Contact Centre System

Decision Maker: Head of Access Strategy & Delivery, Head of Technology

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

There is a need to award a new contract for our contact centre system to continue to receive support, maintenance and functionality of the system.

 

Decision:

Maintain support, maintenance, and the contact centre system with Netcall through a new contract.

 

Netcall is a mature on-premise solution, that will enable us to deliver on our future ambitions of our Technology Strategy and Access to Services Strategy.

Publication date: 13/05/2024

Date of decision: 09/05/2024

Accompanying Documents: