Decision details

Introduction and approval of a new damp, mould and condensation policy.

Engagement has been carried out formally with the Tenants and Leaseholder Panel (TLP). Feedback has been positive regarding the change in approach and the focus on ensuring residents’ safety is at the core of the process. The improved methods of communication with residents were identified as a significant improvement.  The panel have commented that some of the language in the suite of letters to residents should be reviewed to ensure it is collaborative and that they are written in ‘plain English’ These recommendations have been accepted, and the changes will be implemented by the Communications team as part of the communication strategy. 

RESOLVED - That the Damp, Mould and Condensation Policy be approved.