Decision details

The existing IT business system, Total Repairs, used by Property Services needs replacing.

The system has been in use for many years and, while it has served us adequately, it does not meet the modern functional, performance and efficiency requirements of the service. The system already has performance issues and will become unsupported by the supplier at the end of March 2026.

The system is critical in the delivery of maintenance and repairs services for 22,000 homes across Kirklees and across the council’s corporate estate.

A compliant procurement process through either the Crown Commercial Services Application Framework or G-Cloud was considered.

G-Cloud was the preferred option given most vendors are on the framework, we’re able to benefit from a much quicker contract award and it gives us the opportunity to implement the new system in 12 months.

The contract will be awarded through the CCS G-Cloud 14 Framework Agreement on a 3+1 year basis. the total contract value is estimated to be between £891k and £1,154k.

The decision is to award a contract through G-Cloud with a target to implement a new system within 12 months.