Issue - meetings

Strengths Based Integrated Community Library and Customer Service Model

Meeting: 20/02/2024 - Cabinet (Item 9:)

9: Strength Based Integrated Community Library and Customer Service Functions & assets pdf icon PDF 769 KB

To consider the overall approach to integrate the customer service and library functions.

 

Wards affected: all

 

Contact: Mags Rogerson, Head of Service Local Integrated Partnerships

Decision:

RESOLVED –

 

1)    That authority be given to the overall approach to integrate the customer service and library functions.

2)    That authority be given to commence a service change process to reduce both management and frontline staffing to achieve integration and savings.

3)    That authority be given to commence engagement with community partners around the proposed community managed libraries model.

4)    That the contents of the initial Integrated Impact Assessment be noted.