Issue - meetings
Annual Complaints Performance and Service Improvement Report 2023/24
Meeting: 09/07/2024 - Cabinet (Item 18:)
18: Annual Complaints Performance and Service Improvement Report 2023/24 
PDF 592 KB
To consider the Annual Complaints Performance and Improvement Report and Self-Assessment 2023/24.
Wards Affected: All
Contact: Michelle Anderson-Dore, Head of Housing Management and Partnerships
Additional documents:
- Item 1a - Appendix 1 Annual Complaints Performance, item 18:
PDF 807 KB
- Item 1b - Appendix 2 Self-Assessment, item 18:
PDF 840 KB
Decision:
RESOLVED –
1) That it be noted the draft Annual Complaints Performance and Service Improvement Report 2023/24, and self-assessment was submitted by 30th June 2024.
2) That the draft Annual Complaints Performance and Service Improvement Report 2023/24, which includes the self-assessment against the Code, be noted.
3) That the self-assessment against the Code was an accurate reflection of the Council’s position and that the areas in which the Council had fallen short, namely ‘reasonable adjustments under the Equality Act 2010’ was noted and, that plans to rectify this were in place and being progressed.
4) That approval be given to publish the final report including Cabinet’s response and the self-assessment, on the Council’s website, post submission.