Issue - meetings

The purpose of this report is to provide the G&R Scrutiny Panel with an update on progress in delivering the Tenant Voice Strategy, including the implementation of the refreshed engagement framework introduced in September 2025, and to outline how these developments are strengthening compliance with the Transparency, Influence and Accountability Standard under the Social Housing Regulation Act 2023.

Contact: Erran Taylor, Head of Housing Governance and Improvement Tel: 01484 221000.

Cllr Moses Crook introduced the agenda item informing the Panel that the information provides an update on progress in delivering the tenant voice strategy, including the implementation of the refreshed engagement framework introduced in September 2025. The information outlines how these updates and improvements are strengthening compliance with the consumer standards, in particular the transparency, influence and accountability standard which sits under the Social Housing Regulation Act 2023.

The report describes significant changes in how tenant engagement is carried out and the importance that is placed on the tenant voice contributing to the development and improvement of the service.  It describes the move to embedding engagement across all aspects of the service to ensure the tenants views and needs are reflected in, and central to every aspect of housing provision.

RESOLVED:

That the Cabinet Member and Officer be thanked for providing an update on the Tenant Voice Strategy Update.