RESOLVED –
1) That it be noted the draft Annual Complaints Performance and Service Improvement Report 2023/24, and self-assessment was submitted by 30th June 2024.
2) That the draft Annual Complaints Performance and Service Improvement Report 2023/24, which includes the self-assessment against the Code, be noted.
3) That the self-assessment against the Code was an accurate reflection of the Council’s position and that the areas in which the Council had fallen short, namely ‘reasonable adjustments under the Equality Act 2010’ was noted and, that plans to rectify this were in place and being progressed.
4) That approval be given to publish the final report including Cabinet’s response and the self-assessment, on the Council’s website, post submission.