RESOLVED –
1) That the Annual Complaints Performance and Service Improvement Report 2024/2025, which includes the self assessment against the Code (Appendices 1 and 2 refer) be approved.
2) It be noted that the Cabinet shall provide its response to the Annual Complaints Performance and Service Improvement Report 2024/2025 and Annual Self-Assessment, along with any changes to either document, which will then be submitted to the Ombudsman.
3) That authority be delegated to the Service Director (Homes and Neighbourhoods) to publish the final report, to include the Cabinet’s response and the self-assessment, on the Council’s website, post submission.
4) That approval be given to the updated Complaints Handling Policy and Redress Policy.