Issue details

Strengths Based Integrated Community Library and Customer Service Model

The purpose of this report is to seek Cabinet approval to redesign the library and customer services and functions, engaging with communities to inform future delivery.

The outcome to better integrate the services in order to offer more joined up local services for residents needing information and support.


Engagement with communities and partners will commence following a Cabinet decision.


Decision type: Key

Reason Key: Affects 2 or more wards;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 22/01/2024

Decision due: 20 Feb 2024 by Cabinet

Lead member: Portfolio Holder for Corporate

Lead director: Service Director - Communities & Access Services

Department: Corporate

Contact: Dave Thompson, Head of Access Strategy & Delivery - Customers & Communities Email:, Mags Rogerson, Head of Local Integrated Partnerships Email:

Members/Officers Involved: Cllr Paul Davies


Agenda items